We prep everything fresh to order, so timing matters. Here’s exactly how our refund windows work.
🕒 Order Cutoff
All orders must be placed by Tuesday at 11:59 PM (Pacific Time) for that Sunday’s delivery.
✅ Full Refund — Cancel Within 12 Hours of Ordering
Changed your mind right after ordering? You have a 12-hour window from the time of purchase to cancel for a full refund — as long as your cancellation falls before Wednesday at 11:59 PM.
Full refunds are issued back to your original payment method or as store credit, your choice.
🟡 50% Store Credit — Cancel Wednesday or Thursday
If you cancel after Wednesday at 11:59 PM and before Thursday at 11:59 PM, you’re eligible for a 50% refund issued as store credit.
No cash or card refunds are available during this window.
❌ No Refund — Cancel Friday or Later
Cancellations received on or after Friday at 12:00 AM are not eligible for any refund or store credit. By this point your meals are being prepped and are locked into fulfillment.
🔄 Subscription Orders
Each weekly subscription order follows the same windows above. Canceling a single week’s order is different from canceling your subscription — contact us if you need help with either.
🎁 Store Credit
Store credit never expires and is separate from your rewards points balance.
📞 How to Cancel
Email: [email protected]
Phone: 775-815-1702
Include your full name and order number so we can process your request quickly.
We reserve the right to update this policy at any time. Changes will always be communicated in advance.
Thank you for choosing Dero Meal Prep — we appreciate you.
We understand that sometimes plans change. Our goal is to make the refund process as simple and transparent as possible while ensuring our kitchen and team can prepare your meals efficiently.